http://www.catchtheflo.com/billing-software/
The Merits Of Utilizing A Telecom OSS
Telecommunications today encompasses a wide range of services like landline phones, cellular phones and even video and internet data services. Among each of these categories there are many sub categories based on the kind of service and quality of service, etc. With all these varied offerings, keeping track of the billing can be a real challenge for the service provider. This is where a robust telecom OSS becomes critical.
The demands of the customers vary from region to region. The customers in the developed nation are used to telephone lines and the next wave of internet access that followed. As a result, these customers are now looking to get voice, video and data services through a single connection. The service providers are also keen to deliver these bundled services to increase the ARPUs. The billing systems need to be able to track the usage of various services and bill them accordingly.
Mobile services are another domain where billing is important. The modern mobile services come with voice messaging and data plans. The voice service could have variations of 100 minutes free to completely unlimited services. Similarly, the data plans have a data traffic cap. If this cap is exceeded, additional usage needs to be billed separately. This adds another dimension to telecom billing.
While the developed nation customers have a unique demand based on their telecommunication experience and infrastructure, the people in developing nations are more wireless driven than wire line driven. As a result, the cellular penetrations in these nations are growing at a rapid pace. To fend off competition, the service providers are coming out with attractive plans for very short durations. While the plans attract the customers, the billing solution needs to ensure that they are charged properly.
The telecom billing system typically used in the companies today requires the sales personnel to enter the kind of service the customer opts for into the billing system. The billing system then knows how the user should be billed. Based on the usage traffic metrics from the network, the billing system applies the billing rates to the usage to come out with the final bill.
After the billing is calculated, the bills need to be created and sent to the customer. The first challenge is that the customer must receive the billing information. Traditionally, postal services used to deliver the bills. Today with the internet, the billing information can be obtained online also.
The last factor in the billing solution is the collection of payment. Customers prefer to use one of the many payment options available to them. Some would deposit checks, others pay by cash or credit card and some may use their online banking to pay the bills. The billing system needs to track all these options and update the records accordingly.
Thus the significance of telecom billing solution is very clear. It must capture the information from various sources based the varied solutions the customers opt for. It must also bill them properly and update the payment details correctly. It is truly a complex but vital cog in modern telecommunications.
Accounting Software, Inventory Control Software, Billing Software from HiTech
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